Refund policy

At Zion Sports, we are committed to ensuring customer satisfaction. Please review our return policy carefully before proceeding with a return or exchange.

 

Eligible Returns

We accept returns under the following conditions:

  1. Items must be returned within 14 days of receiving the product.
  2. Products must be in their original condition—unused, unwashed, with all tags and packaging intact.
  3. Customized products can only be returned if they are damaged, defective, or incorrect.

 

Non-Eligible Returns

We reserve the right to decline any return or exchange under the following circumstances:

  • Items damaged due to improper use, mishandling, negligence, or accidents.
  • Loss or damage caused by unforeseen circumstances.
  • Products with missing tags, visible damage, or items that have been washed.
  • Returns based on personal preferences or reasons unrelated to product quality or performance.

 

Return Timeline

All return requests must be made within 48 hours of receiving the item.
Requests made after 48 hours will not be considered, and we will not be responsible for any late return requests.

 

Refund Policy

  • Once a return is approved, refunds will be processed via the original payment method.
  • Refunds will be issued within 7-10 business days after we receive and inspect the returned item.
  • Shipping fees are non-refundable.

 

Exchanges

We offer exchanges for items of equal or lesser value. If the desired item is unavailable, a refund will be provided instead.

 

Return Process

To initiate a return, please contact us at zionsportsmalaysia.com or 018-3718438 with the following information:

  1. Order number
  2. Item(s) to be returned
  3. Reason for the return

Upon approval, we will provide instructions for returning the product. Customers are responsible for the shipping costs associated with returns, except for defective or incorrect items.

 

For further questions or assistance, please contact us at zionsportsmalaysia.com or 018-965 8438.
We reserve the right to reject any returns that do not meet the criteria outlined in this policy. Thank you for choosing Zion Sports.